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Shower leak ...April 20th, I contacted Price Pfister to replace a shower valve cartridge. I was told since I'm the second owner of the house, that the lifetime warranty is not transferable although there are no other claims on file and the original owner owned the house for two weeks.

The Rep agreed to honor the warranty only because she'd already started entering the claim information. I was told it would arrive 7-10 days from April 20th. After not receiving it on April 30th, I called to status the cartridge and was told it was mailed out on April 29th and it would arrive in 7-10 days. I questioned the original order date only to have the rude Rep hang up.

I'm not sure about the validity of the"great customer service" reviews. I'm still waiting for the experience.

Reason of review: Warranty issue.

Location: Ashburn, Virginia

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